1. Check the common questions
Most answers are already on this site. Start with I can't see a template, Signing in or Opening a document link.
2. Ask your organisation's support desk
If you use Paperwork through your organisation, or you were sent a link by one, ask their support desk or whoever sent you the link. They know your templates, can sort out access, and raise it with us when they need to.
3. Support desks: raise a ticket
If you're the support desk, raise a ticket:
- Raise a ticket with the form, or
- email support@paperwork-collective.com. Your email opens a ticket, just like the form.
No separate support desk? Whoever looks after Paperwork in your organisation, usually the person who bought the licences, raises tickets.
What to put in a ticket lists the details that help us answer quickly.
4. Follow it up
See where each ticket is, who has it, and every reply, in your tickets. You'll hear back within two working days, during UK business hours.
A security issue?
Email security@paperwork-collective.com instead. Please don't use the support desk for security issues.