Someone has sent you a link to a document. Open it, fill in what it asks for, and download your PDF. These answers cover what to do when something gets in the way.
How do I fill it in and download it?
- Open the link. If the document needs anything from you first, such as signing in or filling in details, the Viewer asks for it.
- Fill in the details. You can change them at any time with Fill in before you download.
- Choose Download. Your PDF is saved with the document's name. On a small screen, these buttons show as icons only.
Finish and download in one go. What you type isn't saved, so if you close the tab you'll need to start again.
It says "Sign in to continue"
This document is shared only with certain people. Sign in with Microsoft, Google or GitHub, using the email address the organisation invited.
Not sure which account that is? Ask whoever sent you the link.
It says "This account can't open the document"
You're signed in, but with a different account from the one it was shared with. Choose Switch account, then sign in with the account the organisation invited.
It says "Hmm, that one's gone walkabout"
The link doesn't point to a document any more. The document may have moved or been taken down, or the link may have been copied wrongly. Check the link, or ask whoever sent it for a fresh one.
A page on someone's website says "This template is not available to you"
The document is private, or your account doesn't have access to it. Ask the website's owner.
Something in the document is missing or wrong
The wording, the layout and any information filled in for you come from the organisation that sent the link, not from Paperwork. Let them know, and they can put it right.
Can I use it on my phone?
Yes. You can fill in and download documents on phones and tablets as well as on computers.
The download didn't work, or the PDF won't open
- Try again in another browser.
- If your browser asks whether to allow the download, allow it.
- Look in your Downloads folder. The file is named after the document.
Still stuck? Ask whoever sent you the link.
I forgot the password I put on my PDF
The password is applied on your own device and never reaches us, so nobody can recover it. Open the link again and make a new copy.
Is my document sent to Paperwork?
No. Your document is made in your own browser, and the finished PDF stays on your device. It isn't sent to us.
Still stuck? Contact the organisation that sent you the link. They can help, and they'll raise it with us if they need to.