You sign in to Paperwork with an account you already have: Microsoft, Google or GitHub. Paperwork has no passwords of its own.
Which account should I use?
Use the one with the email address your organisation invited. If you're not sure which that is, ask whoever invited you.
I've been sent an invitation. What do I do?
Open the email and choose Open your invite. Then sign in and accept.
Use the link in the email, not the Paperwork home page. Some accounts, such as personal Microsoft accounts, can only accept through that link.
Lost the email? The invite page has Send it again.
I used to sign in with an email address and password
That way of signing in has been switched off. Email support@paperwork-collective.com and we'll move your account to Microsoft, Google or GitHub, with your licence and collections.
It says my email already signs in to Paperwork another way
You've signed in before with a different account that has the same email address, for example Google before and Microsoft now. Sign in the old way once, as the message asks, and Paperwork links your new sign-in to the same account. After that, either one works.
I signed in, but I can't see anything
That's normal until someone adds you to a collection. See I can't see a template.
Microsoft asks me to approve Paperwork, or says I need an admin
Paperwork is from a Microsoft verified publisher. On Microsoft's sign-in screen you'll see Paperwork Collective Limited with a blue tick. Most organisations let you sign in straight away. If yours still asks for an admin's approval, your IT team decides. Pass the message on to them.
I've been signed out, or I've lost access
This usually means your licence was removed or you were taken out of a collection. Any session that's still open ends within the hour. Ask the Publisher who invited you, or your support desk.
Can we sign in with our own company sign-in (single sign-on)?
Not today. Everyone signs in with their own Microsoft, Google or GitHub account.
More on Help: Security and IT: Signing in, for IT teams.