Paperwork is closed by default. Signing in shows you nothing of an organisation's until a Publisher adds you to one of its collections. So if a template is missing, it's usually one of these.
Work through these in order
- Are you signed in with the right account? Use the email address your organisation invited. If you have more than one Microsoft, Google or GitHub account, check which one you're using.
- Did you accept the invitation? When you're added, you get an email with the subject "You have been invited by … to join Paperwork". Choose Open your invite in that email first.
- Have you been added to the collection? Only a Publisher of that collection can add you. Ask them.
- Has the template been published? You only ever see published versions. A template that's still being worked on stays hidden until it's published.
- Is it someone's personal template? Personal templates are only for the person who made them, so nobody else can see them.
Still missing?
Ask the Publisher of the collection, or your organisation's support desk. They can see who has access and put it right.
More on Help: Roles and access explains who can see what, and why.